Pond Island – TelEm Group’s mobile provider, TelCell, was experiencing network interruptions Tuesday afternoon with calls being made within the TelCell voice and data network.
According to Chief Technical Officer (CTO). Mr. Eldert Louisa, alarms were raised around 1:00 pm Tuesday afternoon and at the end of the business day, intermitted problems for pre-paid and post-paid customers remained when calling from TelCell to TelCell handsets, but were slowly being resolved.
“This tells us that the problem is specific to the network, because TelCell customers could still make calls to other mobile providers, to landlines and also international,” said Mr. Louisa.
The technical chief said equipment vendors from overseas are working along with local technical staff through remote support and by 6:00 pm the network interruptions were starting to stabilize.
Until the stabilization is complete, Mr. Louisa has meantime apologized to customers for any inconvenience caused.