TelEm Group starts major upgrade of internet service Monday night

POND ISLAND, Sint Maarten — TelEm Group will be making phased island-wide upgrades of its internet service network from Monday, February 22, up to March 1.

The upgrade is one of the most significant by the TelEm Group ISP in recent years and will address a number of issues being experienced as a result of increasingly high demand from ADSL users.

Work will take place on each scheduled night between 11:00pm and 4:00am the following morning.

TelEm Group technicians and engineers say customers in the Dawn Beach/Cay Hill areas will be first to be affected when their upgrade begins on Monday.

  • Simpson Bay, Pointe Blanche will be upgraded Tuesday, February 23;
  • Cole Bay, Wednesday, February 24;
  • Ebenezer/Belvedere, Thursday, February 25, and the
  • Philipsburg area will be upgraded over two days, February 29, and March 1.

Manager, Engineering and Planning Jed Carty said plans have been in effect for several weeks to carry out the upgrades, which will leave customers without internet service for a few hours while their area is being upgraded.

Carty said some parts of the ISP network have already been successfully upgraded as a test run.

“We have taken all possible precautions to have the least impact possible on customers, and to have customers reconnected as quickly as possible,” Carty stated.

He said customers without internet after their scheduled upgrade day, should call the TelEm Group Helpdesk for further assistance and information about work in their area.

In the meantime, Carty apologized to customers on behalf of TelEm Group management for any inconvenience caused by interruption in internet service during these scheduled upgrades.

Source: 721 news TelEm Group starts major upgrade of internet service Monday night