“We are preparing to re-open our doors and offer customers a new experience with the focus on assisting them to transition with us to our online services. We have no exact date when we will re-open our doors. The goal of SZV, is to re-open and have customers visit only if ‘absolutely’ necessary, our priority is to ensure the safety of customers and staff.”
“We never ‘closed’ or stopped working, and once we re-open our doors, we will not go back to the old way of service at SZV. The COVID-19 pandemic is creating a new reality in how we provide public services. We’ve actually improved our access to SZV during this pandemic and we want our customers to continue to be able to benefit from their social & health insurances without being back and forth to different offices. Now more than ever, we need to be able to sync data to allow us to do our work in a faster and safer way. We look forward to having more entities on board with us, syncing data and access to service, such as Government services, Tax Administration, Chamber of Commerce, Labour office, Census office etc. This way forming an E-Government.”
www.szv.sx
“No one can say they were fully prepared for the COVID-19 pandemic. With our experience so far, we can prepare for the changes ahead and adjust our public health and safety protocols for what may be the new normal. At SZV, we are looking at a future with possibly, no more ‘cards’. We’ve already stopped the use of paper mutation forms for Employers. All of this means less reasons to visit SZV. ”
We need to be flexible, but secure in our work. We are going digital, but this will not take away from our direct communication with our customers. Going digital will make it even easier for us all. If you cannot e-mail us a scan copy, send us a clear picture from your mobile phone instead. In our plans, we include extended customer technical support, where we can better guide our customers in using our digital services. With public health and safety considered in all our decision making, our appointments will be for those who ‘absolutely’ need to visit us and those that require additional assistance or have no online access at all.”
https://www.soualiganewsday.com/index.php?option=com-k2&view=item&id=31328:szv-prepares-for-re-opening-of-offices-for-appointments&Itemid=451
