Willemstad/Philipsburg:— To ensure the proper handling of clients and consumers, such as guaranteeing that these are properly informed, the Centrale Bank van Curaçao en Sint Maarten (CBCS) has drawn up generally binding regulations on complaints management and overextension of credit.
Through this press release, the CBCS is inviting the relevant financial institutions in Curaçao and Sint Maarten to comment on the draft regulations, thus contributing to their improvement.
Draft Complaints Management Regulations
The aim of the draft Complaints Management Regulations/Ordinance is to update and harmonize the complaint management policies of financial institutions supervised by the CBCS, to ensure an adequate ...
View comments
Hide comments