PHILIPSBURG:— Several patients that were sent overseas last week and into the weekend were left empty handed since SZV failed to transfer their daily allowances to their accounts.
Some of the patients made posts on Facebook about their predicament, while a few contacted SMN News claiming that their dues are taken out on time from their salaries but each time they have to travel overseas for medical treatment they are left empty handed if not stranded because employees of SZV does not transfer their daily allowances on time.
One patient who is currently in Curacao told SMN News that she called SZV office several times on Monday and each time she is told that someone will get back to her.
SMN News contacted the Minister of Health Emil Lee who on several occasions express his concerns about proper health and patient care but yet he does nothing to ensure SZV lives up to its obligations when sending patients abroad.
SMN News also contacted SZV Chief Customer Officer Parveen Boertje who said that they received a number of complaints on Monday morning and they were busy investigating the matter. Just before 3pm Monday Boerte made the following statement regarding the daily allowances.
SZV investigated the situation and regret to confirm that the daily allowance in question was not transferred before the weekend. “Our staff was already in the process of rectifying the matter when you brought this to our attention. Our international representative has been made aware of the situation and will be in contact with the patient(s) in order to provide assistance where required. The daily allowance(s) will be transferred today (Monday). We acknowledge that this is an unfortunate and undesirable situation for the patient and can assure you and her that we’re doing everything in our power to rectify and assist immediately.”
Another representative from SZV told SMN News that they are working with the banks on St. Maarten because they no longer issue checks to the patients but does bank transfers. The employee said some banks would take the monies deposited in the patients accounts for payments those patients are obliged to make and their accounts are in deficit.
Source: St. Martin News Network
Several patients sent overseas left empty handed as SZV failed to make daily allowance payments on time.