PHILIPSBURG:— TelEm Group is apologizing to customers calling into the company’s main building on Pond Island and the Help Desk Service, only to hear interference and garbled words on the line.
The problem is being caused by a mysterious glitch following a recent upgrade of the company’s main PBX system.
According to TelEm Group technicians, a routine upgrade of the main PBX telephone system should have gone without a hitch when it was carried out a fortnight ago, however, the software installed is not performing as it should.
The equipment vendor has been contacted and is now being asked to troubleshoot remotely
To read more: http://www.smn-news.com/st-maarten-st-martin-news/33089-upgrade-glitch-affecting-telem-group-pbx-vendor-called-to-assist.html
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