Pond Island – TelEm Group announced it will be giving customers some extra days grace to pay their July bills which are currently due.
Disconnection notices placed in the local media recently say the last day of payment for July bills was Tuesday, October 10, 2017 with disconnections due the following day, Wednesday October 11, however, management says it will extend the payment due date for July bills to October 16th to better accommodate customers.
“Our Simpson Bay location is closed and after the downpour of rain Tuesday, we are unable to open our Bush Road location as planned, therefore we are extending the payment due date for July bills to October 16, to also accommodate customers who are unable to use our other locations,” said Manager Customer Care, Veronica Browne.
She said as of now and until repairs can be affected at the other locations, all due payments can be made at the TelEm Group main office on Pond Island. Ms. Browne also kindly reminds all subscribers to ensure their bills are current (up to July, 2017) to avoid disconnection.
Meantime TelEm Group is advising residential and business clients to provide the company with their email contact information so that they can receive their next due bills online since the regular mailing of bills cannot take place because of damage to the post office building.
Residential and business customers are asked to send an email to email@example.com providing their phone number and account number for a call back and for reference.