University throws itself on customer service education

GREAT BAY- The Director of the University of St. Martin Scell Eion Maison and the Managing Director of the St. Maarten Service Training Academy (SSTA) Josianne Fleming-Artsen signed a Memorandum of Understanding to work together in executing an accredited Customer First online program that will offer high-level training, raising the bar on service excellence throughout the island and the Caribbean.

“This partnership brings local, regional as well as international synergy to a much-needed arena in St. Maarten and the Caribbean,” the university said in a press statement.

The Customer First online program is accredited by Eduqual with headquarters in the United Kingdom. The online suites are being used by hundreds of people as it is the best way to transfer learning at a faster pace and in an affordable manner. Participants have the leisure of studying at their own pace. A face to face section may be included, termed “blended learning” which is the best fit for the Caribbean. “The ability to bring together geographically scattered employees turns eLearning from just a cost saver to a real enabler,” the university says in a press statement.

“Maison and Fleming-Artsen believe that online training can be the only realistic way of delivering instruction and of spreading a consistent customer service message across an organization via simulcast setup. It is capable of motivating and inspiring employees to turn around their level of service quality thereby enhancing the customer experience and bringing real rewards and value as well as being the vehicle for brand advocacy.”

For the online programs, participants can access the learning once they have Internet connection and a device to learn such as a laptop, a desktop, I Pad or smartphone.

For information or registration call USM Scell +1 721 543 3710 ext. 1023 or email or

A soft launch and orientation day will be held on August 31, at UMS Scell from 12 to 2 p.m. To make a reservation call Eion Maison at +1 721 526 8336 / 1721 543 3710 ext. 1034, or Josianne Fleming-Artsen at +1 721 580 4187.


Source: TODAY