Some of the public service officers at the training.
ANGUILLA–The Public Service Transformation programme is continuing with some 21 public servants receiving training in customer service. The training took place on Friday, February 15, and was facilitated by Kenneth Hodge and Ornette Edwards-Gumbs. Topics covered included greeting customers, paying attention to customers’ needs, the “dos and don’ts” of customer service, office etiquette and the customer service top ten tips.
Hodge said the training initiative emanated from the recent launch of Suggestion Boxes at the Inland Revenue Department and the need to train frontline officers in customer service to provide professional and excellent service. He said he was pleased with the turnout and the enthusiastic participation. He noted that since the launch of the programme, there had been a generally positive response from customers to the services provided and said the training should go a long way in honing customer service skills.
Those attending included officers from the Departments of Inland Revenue, the Treasury, Information Technology, Public Administration, Social Development, Education, Immigration and Lands and Survey; and from Albena Lake Hodge Comprehensive School and the Water Lab.
Source: The Daily Herald https://www.thedailyherald.sx/islands/85345-21-public-service-officers-trained-in-customer-service