PHILIPSBURG–Social and Health Insurances SZV official Glen Carty said on Monday that the insurance service provider was looking into the “alleged” findings of an investigation conducted by the Inspectorate of Public Health into a medical referral case related to an SZV staffer.
Carty said SZV received the Inspectorate’s report last week and on Monday, the comments from the SZV team were sent to the Inspectorate. He said the team continues to look into the report.
He stressed that SZV has always been open to constructive criticism to improve its services.
Asked specifically about the reported absence of an approved regulation, written policy or procedure for the medical referral of SZV employees, Carty said SZV had inherited many policies from its predecessor Social Insurance Bank SVB and the things that the insurance service provider had been doing for 15 years, have become undocumented policy.
The Inspectorate’s findings into the medical referral of an SZV staffer has established that there is no evidence of the existence of any approved regulation, written policy or procedure for the medical referral of SZV employees, amongst other things.
A press release issued by Inspector General Dr. Earl Best on Sunday, stated that the Inspectorate “is deeply concerned” about the absence of a written and approved regulation and procedure for medical treatment (and referrals) for SZV employees and their family members. “As a result of this, the (SZV – Ed.) employees and their family members are – first and foremost – confronted with undesired legal uncertainty about their rights to quality medical care (access to medical care).”
Several recommendations were also made to SZV regarding the findings.
Source: The Daily Herald https://www.thedailyherald.sx/islands/61296-carty-szv-looking-into-findings-of-inspectorate