PHILIPSBURG–Utility company GEBE N.V. launched its new campaign “GEBE Putting You First” on Saturday, April 1, with the primary purpose to ensure that all GEBE customers understand their service options and receive information on the new automated billing system and process.
GEBE also encourages its customers to enrol online to pay and view their bills, and to pick up their GEBE Customer Care Card. GEBE said it is working diligently to inform their customers proactively on the changes that will be effective on May 1, 2017.
The “GEBE Putting You First” campaign will include commercials coupled with community events and information in the media to get all GEBE customers “up to speed.”
Since last year, GEBE has been transitioning old meters to new digital meters. Currently there are new digital meters being installed daily.
All customers residing in current digital meter areas are now on the new automated GEBE billing system. Those customers will no longer receive GEBE’s notification of disconnection, the so-called “white slip.”
The automated system will automatically disconnect service without notice. The automated system will continue to issue a NAf. 5 onetime charge one day after the due date for both water and electricity combined. In addition, the official disconnection will take place six days later, and 14 days later the meter will be removed.
If a customer’s meter is removed he or she will have to reapply for GEBE service. GEBE will also no longer print disconnection notices in the local newspapers once all customers have been transitioned to digital meters.
All digital meters are scheduled to be completely installed by the end of December 2018, and all customers will be immediately placed on the automated billing system.
GEBE said it is taking a proactive approach to alerting customers early of the changes to avoid customers from finding themselves in uncomfortable situations.
Customers are encouraged to pick up their Customer Care Card at any branch location and receive immediate access to important GEBE numbers, such as of its helpdesk and emergency hotline.
In addition, local consumer banking routing and account numbers are conveniently located on the card to encourage customers to enrol in online banking stress-free.
GEBE’s primary goal is to help all customers plan to manage their bills and payments wherever they are in the world, using their online user-friendly easy payment method and enjoy GEBE services with peace of mind.
Those who have not registered their account for online billing and payments may stop by at any GEBE branch for immediate assistance, or they can go directly to www.nvgebe.com and register.
GEBE is encouraging customers to provide their current email and telephone number(s) via email at [email protected]/* */ This would afford GEBE the opportunity to contact customers regarding their bills and provide them with all their customer service needs.
Source: The Daily Herald https://www.thedailyherald.sx/islands/64923-gebe-starts-putting-you-first-campaign