MoneyGram Intl. says SXM customers remain priority

 PHILIPSBURG–MoneyGram International representative Michelle Buckalew said on Monday the company’s customers in Dutch St. Maarten remain a “top priority”, and the company hopes to be able to offer its services in Dutch St. Maarten again “soon.”

She was at the time responding to questions from this newspaper on the stopping of the service earlier this month, and whether the company plans to resume offering the services here for its hundreds of customers.

Buckalew said MoneyGram’s agent Postal Services Sint Maarten (PSS) is no longer offering money transfer services at its location. “For our customers this means that until further notice they cannot send money to or from Sint Maarten through MoneyGram. Customers who’ve recently sent money to Sint Maarten should call MoneyGram customer service (1-800-555-7888) and request a refund if the funds have not been picked up yet. Our customers remain our top priority, and we hope to be able to offer our services on the island again soon,” she added.

MoneyGram International did not respond to the specific questions on whether arrangements are currently being made to continue the service in St. Maarten and if so, how soon.

Before discontinuing the services, PSS has been serving an estimated 250 MoneyGram clients daily at its temporary location opposite the original PSS building in Philipsburg, an increase in the number of persons who used the services since the closure of Western Union late last year. This translates to an estimated 5,000 persons per month.

Source: The Daily Herald