PHILIPSBURG–RBC Royal Bank said it is working to resolve “duplications of payment transactions” that some clients experienced recently.
Senior Manager of Corporate Communications for the Dutch Caribbean Hanneke Stomp-Harmsen told The Daily Herald that some individual clients experienced duplications of payment transactions that were done through Point-of-Sale machines. “This might have affected the client’s use of their debit card and prevented them from making purchases on RBC point of sale devices or use RBC Automatic Teller Machines (ATMs),” she said. “This does not seem to be a widespread issue as the vast majority of our clients is not affected. Some of these clients were credited back automatically and some of them have filed a claim to get a refund of the duplicated amount withdrawn from their account. Our teams are working diligently to resolve these claims as soon as possible.”
The bank’s comments came after reports received by this newspaper that the ATM cards of some clients had been blocked over the holidays and they were unable to withdraw funds from RBC and other ATM machines. One client told this newspaper that when he went to the bank to enquire why he had been unable to withdraw cash, he was told that his card had been blocked but was not told why.
The bank has, in the meantime, “sincerely apologised” to its clients for any inconvenience the issue caused them.
Source: The Daily Herald https://www.thedailyherald.sx/islands/84203-rbc-working-to-resolve-duplication-of-payment
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