Sonesta, Monscierge create new technology for guests and staff


MAHO–Sonesta Resorts now offer custom “Monscierge Connect” technology suite to enhance guests’ experiences and increase staff engagement.

Specific to Sonesta St. Maarten, global hospitality technology provider Monscierge has developed a custom integration that provides check-in functionality for guests, as well as verifying requests made by guests using the resort’s mobile app throughout their stay.

The Sonesta St. Maarten’s partnership with Monscierge comes with a full range of Monscierge Connect products, including Mobile, CMS, Lobby and Staff. This technology suite provides local and resort information to guests’ mobile devices and lobby touchscreens, as well as seamless mobile communication between staff members and guests, and tracking and reporting analytics.

“There are many mobile resort apps available in the market. Based on a thorough analysis of functionality requirements and integration options with our property management system, Monscierge showed the best fit and a very competitive offering,” said Huub Lambooy, Director of Technology, The Maho Group.

“Besides this, especially for mobile, we were looking for a company with a broad market reach, so that development is constant and new functionality is continuously added to the product,” he said.

“The Monscierge resort app will help our team members retrieve real-time information and allow us to faster assist guests with answering questions that may not be relevant to their department – it will strengthen the connection and flow of information between each department and overall product knowledge amongst our team. The app will also be a good resource for travel professionals, home-based travel agents, etc. and a great tool for our sales team to provide additional information about our resorts,” said Eliska Hesova, Director of Business Development, Sonesta Resorts St. Maarten.

Further, Hesova said, “Having real-time information automatically available and distributed in an electronic version is just another part of our company global development plan and a great step forward into the ‘modern world’ of digital media and follows what consumers are looking for in any industry – including hospitality.”

“Positive guest engagement is paramount in a resort environment. We want to offer our guests multiple options to engage our team, both for getting information about our destination and making any requests. We expect adding the possibility to do this from your own device will positively add to the experience of the guest,” said Lambooy.

“Our new Monscierge resort app will be a great tool to help our guests make the most out of their holiday by providing up-to-date information about our resort and destination, and be an additional channel to engage our team.”

Source: The Daily Herald