SZV to launch senior services desks in 2017

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PHILIPSBURG–More than 120 persons attended Social and Health Insurances SZV pension information session held at University of St. Martin (USM) on Thursday, December 8.

During the session SZV announced its plans to launch its senior services desks in 2017 where seniors and pension related services can be requested and administered via a central point of contact for the customer. With this SZV said it expects that waiting time and the requirement of walking from one building to the next for one service will be reduced and in some cases even eliminated.

A range of issues were discussed at the session including the rights and obligations of customers as it relates to old-age, widow(er)s and orphan pension benefits as well as the lump sum payment also known as the funeral grant, SZV said in a press release on Monday.

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SZV also highlighted the various application requirements and processes, calculation methods, considerations and additional services SZV offers to persons receiving pension abroad. SZV said pension benefit allocation and processing is “not mass production” as each request is processed individually ensuring that those who qualify receive their benefits, as is stipulated in the laws. The presentation of the pension information session is available via SZV’s website

www.szv.sx .

During the question and answer segment, persons asked a wide range of questions and also shared their concerns and suggestions as it relates to medical coverage, application procedures, administrative obligations, tax administration, calculation of old-age pension amounts and customer service.

SZV said general questions were addressed directly. Persons with questions based on individual cases were processed the following day or via appointments which were scheduled directly during the information session. A mixed-group of persons currently receiving pension benefits from SZV and those who have yet to reach the pensionable age were in attendance, SZV said.

SZV said it will host more information sessions in 2017, each covering a new service topic where it has been indicated by customers that more clarity is desired. SZV urged customers to fill in its customer satisfaction survey available at:

www.szv.sx on the customer service page.

Source: The Daily Herald https://www.thedailyherald.sx/islands/62230-szv-to-launch-senior-services-desks-in-2017

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