POND ISLAND–Engineers of TelEm Group’s Network Operations centre (NOC) quickly resolved an equipment malfunction at the company’s Earth station on Pond Island on Wednesday, limiting outage time to several important areas around the island.
TelEm said in a press release on Wednesday the alarm was raised shortly after 1:00pm Wednesday. After some troubleshooting protocols, engineers traced the problem to E1 circuits connecting TelEm Group’s 2G and pre-paid platforms, and also neighbouring carriers Dauphin Telecom and Orange.
The outage caused interruptions in service at Princess Juliana International Airport SXM and also to some main customers, including American Express, Tropical Shipping, customers in Saba and customers using Direct International Dialling (DID) numbers.
All circuits were restored at approximately 2:00pm without further incident, TelEm said in the release. However, the NOC centre says it will continue to monitor equipment at the Earth Station to prevent any reoccurrence of the problem.
TelEm Group apologised to affected customers for any inconvenience caused by the interruption in service.
Source: The Daily Herald https://www.thedailyherald.sx/islands/67622-telem-engineers-resolve-equipment-malfunction