The new ticketing system at TelEm.
POND ISLAND–TelEm Group customers will now be required to “take a number” for services at the company, thanks to the new Queue Rite ticketing system the company has introduced.
The system directs customers to the next available Customer Service representative or to a cashier who is free. The computerised system is operated by customers themselves on entering the TelEm Group building on Pond Island.
The system consists of a tablet device which is operated simply with a touch of the finger.
The first window the customer sees on the device will offer a choice of seeing a Customer Service representative or a cashier. There is also an option for seniors and special needs customers also wishing to see a Customer Service representative or a cashier.
Once the customer indicates what service is required, they will receive a number and asked to wait. When the customer’s turn in the queue is reached, their number will be called out and they will be directed to a Customer Service Representative, Cashier or other station of their choice.
The system has been in operation since December 4, so that customers can get used to the simple operation of the ticketing device with the assistance of security personnel.
According to Manager of Sales Lucrecia Lynch, once the ticketing and queuing system is fully utilised by customers, it will make attending to customers easier for the customers themselves and for the personnel who have to attend to the customers. She said operation of the ticketing device is very easy and in the event customers are not comfortable with using the device, there will be someone available to assist in its use.
“We are asking members of the public to cooperate with us by making use of the device because possibly they will not be assisted unless they are called to the counter because of their number in the queue,” Lynch said.
Source: The Daily Herald https://www.thedailyherald.sx/islands/84175-telem-introduces-queuing-system
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