POND ISLAND–TelEm Group technicians restored Internet services to customers island wide around 1:45pm on Monday, following an early morning system crash.
Technicians “worked diligently” after identifying the problem and provided a temporary solution to reconnect customers while the main cause of the problem, access to an authentication server was being resolved, it was stated in a press release.
Chief Technical Officer (CTO) Eldert Louisa said the unusual crashing of two drives in a 10-drive system caused the important server in the company’s data centre to become corrupted.
“Customers were able to see from the messages they received when they tried to connect that it was a server problem and we were able to confirm this and deal with the matter right away,” said Louisa.
He said the temporary fix will allow customers to access the Internet until the entire system is restored to its normal state. Monday’s Internet crash caused a double problem for TelEm Group staff, which were shut out of their main building on Pond Island due to a raging fire and thick smoke coming from the dump site nearby.
Workers turned up for duty Monday morning only to find access roads to the TelEm Group building closed off by fire fighters and police. Staffers were requested to return home and await further instruction while arrangements were made to accommodate extra customer traffic at other TelEm Group locations at Bush Road and in Simpson Bay. However, when the smoke showed no signs of abating, personnel were requested to report for work Tuesday morning instead.
Chief Commercial Officer (CCO) Brian Mingo said managers and various departments and the Human Resources and Development Department were coordinating all morning to update staff and the public.
TelEm Group apologised to its customers for any inconvenience caused by the two incidents on Monday.
Source: The Daily Herald https://www.thedailyherald.sx/islands/73410-telem-restores-internet-following-shutdown-mon-2