Holland House Food and Beverage Managers Jesse Powell and Paul Melskens with TPI Director Natasha J. Gittens at Holland House on Wednesday afternoon.
PHILIPSBURG–Training Professionals International (TPI) Firm and Holland House Beach Hotel have teamed up to bring customer service care to another level. The two entities announced the start of Customer Service Week 2017 September 4-9. All persons who take part in a training week will be certified.
Holland House Food and Beverage Managers Paul Melskens and Jesse Powell and TPI Director Natasha J. Gittens held a press conference at Holland House on Wednesday afternoon announcing the partnership. TPI recently launched its Customer Service Mobile Academy.
Gittens, a Certified Hospitality Trainer, will do the training. “We want to raise the bar and bring something to the table that has never been done. TPI plans to bring this Customer Service Week throughout the Caribbean. Next will be Anguilla and we will do a merge venture with Saba and St. Eustatius,” said Gittens.
Melskens said this week falls in line with what the island needs and allows staff to reinvent themselves. Powell added that the training is from the cleaner to the taxi driver – everyone involved in hospitality. TPI wants to promote and support employee development and organisational effectiveness by providing high-quality educational training programmes and organisational services.
TPI’s trainings and services are designed to meet individual, group or departmental and institutional needs and objectives. The company strives to enhance individual learning and development as the means for creating a better workplace environment and for building a stronger Caribbean.
TPI experts take pride in projecting trends of the new millennium. Its modern-day approach and innovative concepts like the “One Stop Service Option” support leaders with managing professionals.
Registration is open now and interested persons, especially hospitality workers, can visit
http://academycsma.com/ for more information.
Source: The Daily Herald https://www.thedailyherald.sx/islands/66458-tpi-holland-house-team-up-for-customer-service-week-2017