Upgrade glitch affecting TelEm Group PBX system | THE DAILY HERALD

TelEm main building

POND ISLAND — TelEm Group experienced a glitch following the recent upgrade of the company’s main private branch exchange (PBX) system.

According to TelEm Group technicians, a routine upgrade of the main PBX telephone system should have gone without a hitch when it was carried out two weeks ago. However, the software installed is not performing as it should. TelEm has contacted the equipment vendor to remotely troubleshoot the problem to resume normal PBX service.

TelEm Group Chief Executive Officer (CEO) Kendall Dupersoy apologised to customers on Tuesday for problems experienced with the company’s PBX system.

“This has continued much longer than it should. Not only are customers affected, but also personnel within the company, who have to cope with dropped and inaudible calls they make and receive,” he said. “Upgrades of this kind are a necessary part of keeping equipment up to date so that the latest versions of software and firmware can be added. Sometimes there are glitches, but we expected them to be resolved as quickly as possible so that customers are not adversely affected.”

TelEm Group apologised to customers contacting the company’s main building on Pond Island and the Help Desk Service faced with interference on the line. Dupersoy assured customers and the general public that the problem has his full attention and will be resolved as soon as possible.

The company is asking customers and the general public to be patient and understanding while awaiting the proper restoration of the PBX system.

Source: The Daily Herald https://www.thedailyherald.sx/islands/91913-upgrade-glitch-affecting-telem-group-pbx-system