GREAT BAY--The Windward Islands Bank is enhancing its free replacement process for damaged personal and business debit and credit cards. "We recognize that the quality of the recently issued cards unfortunately does not meet the standard our customers expect, and discussions about this are being held with the manufacturer.," the company said in a press release.
The replacement process applies to all customers with a personal or business credit or debit card showing signs of wear, tear or damage. "We apologize for the inconvenience this has caused some customers and hope that the accelerated replacement of the damaged cards will help eliminate that inconvenience."
In the coming months, clients who wish to replace their damaged card can do so in one of the following three simple ways:
WIB Mobile Banking App: Open the app and tap the special campaign banner to submit your request.
Email: Write tocardpickup@wib-bank.netwith the subject “Request to replace defective card.” Please include your full name as it appears on the card and a contact number.
In person: Visit your nearest WIB branch for assistance.
During the application process, customers will be able to select their preferred branch for card pickup. Once the card is ready for pickup, customers will receive an email with the pickup date. The full replacement process takes a maximum of 8 business days.
During this process, the current card remains active and usable. Once the new card is activated, we ask our customers to destroy and discard the damaged card.
Customers can have their damaged cards replaced until February 28, 2026. After this period, WIB will evaluate whether an extension is necessary.
For more information about replacing your card, you can contact us by phone at 546-2942, by email atcardpickup@wib-bank.net, or through the chat function on our websitewww.wib-bank.net.
"With this action, WIB reaffirms its continued commitment to offering safe and accessible banking services. We appreciate the trust of our customers and will continue working to improve our products and services."
https://tribune-site.webflow.io//articles/free-replacement-window-announced-for-damaged-wib-debit-and-credit-cards
