SINT MAARTEN (PHILIPSBURG) – We are all aware, that the global spread of COVID-19, is having a major impact on all areas of life and the way in which we do business. The Insurance Company of the West Indies continues to monitor the situation in St. Maarten and we want to assure you that our primary focus is the safety of our employees and customers.
President at ICWI, Paul Lalor from the Jamaica headquarters, disclosed measures taken by ICWI to accommodate the changes to the present business climate in St. Maarten, “Prior to the spread of COVID-19 in the Caribbean, ICWI had put a response plan in place for all of the territories in which it operates to ensure the safety of employees and customers. During this period of the current ‘lock down’, it is important for me to point out that even though our doors are closed, our customers can still connect with us remotely using one of our many digital options.”
In response to the recent Government implemented Covid-19 procedures, health safety measures and guidelines, The Insurance Company of the West Indies (ICWI), is urging customers to stay at home and to take advantage of the various digital channels it has available to do business with them. The Company has been following Government guidelines to ensure the safety of their customers and staff by adopting a “work from home” methodology, removing staff from physical office locations.
The goal at ICWI has always been to make doing business easy. Customers can transact all types of business remotely from the convenience of their homes. Connect by calling ICWI at 544-5074/5093, email This email address is being protected from spambots. You need JavaScript enabled to view it.
document.getElementById(‘cloak846c6f67d8497a5b0e0db53bb2bb817b’).innerHTML = ”;
var prefix = ‘ma’ + ‘il’ + ‘to’;
var path = ‘hr’ + ‘ef’ + ‘=’;
var addy846c6f67d8497a5b0e0db53bb2bb817b = ‘sxm’ + ‘@’;
addy846c6f67d8497a5b0e0db53bb2bb817b = addy846c6f67d8497a5b0e0db53bb2bb817b + ‘icwi’ + ‘.’ + ‘com’;
var addy_text846c6f67d8497a5b0e0db53bb2bb817b = ‘sxm’ + ‘@’ + ‘icwi’ + ‘.’ + ‘com’;document.getElementById(‘cloak846c6f67d8497a5b0e0db53bb2bb817b’).innerHTML += ‘‘+addy_text846c6f67d8497a5b0e0db53bb2bb817b+”;
or WhatsApp 876-541-8786. Online options hosted at www.icwi.com include Click & Go renewals, claims reporting, live chat or online quotations and purchasing of insurance.
What does all of this mean? Customers can be serviced in the manner in which they are accustomed. Vice President of Marketing, Distribution and Human Resources, Samantha Samuda shared, “Our temporary “work from home” protocol will still allow our team members to interact with our clients while keeping themselves and their families safe.” She went on, “We are pleased to see that our online e-Client service, Click & Go, and our Business WhatsApp application have become useful tools offering stability to our customers during this time of crisis.”
In this time of uncertainly ICWI would like to remind their loyal customers to stay safe and remember that serving you is all we do!
Source: Souliga Newsday https://www.soualiganewsday.com/index.php?option=com-k2&view=item&id=31014:icwi-drives-customers-to-digital-channels&Itemid=504
View comments
Hide comments