SINT MAARTEN (PHILIPSBURG) – In light of the Coronavirus (COVID-19) pandemic, the operations of Social & Health Insurances SZV has made an advanced transition to online services as a response to contribute to the public health and safety of residents. SZV has been able to implement temporary measures to remove the need of customers having to visit SZV offices and make services flexible to maintain access to health care and other benefits.
To support the exchange of transparent information to customers and the public, today, SZV has launched a dedicated COVID-19 web page on www.szv.sx providing an overview of all the adjusted procedures of SZV as per March 17. The COVID-19 web page can be found on the main menu of www.szv.sx or by clicking here: https://www.szv.sx/info/covid-19/.
“These are unprecedented times. We are placing the health and safety of our customers and staff as high priority, while adjusting to new effective ways of working to secure access to health insurance for our customers in the midst of this global crisis.
For now, you may not be able to physically visit us, but we are ‘open online’ and working for you. I encourage everyone to visit the web page for updated SZV procedures, send us a message on Facebook or call us during opening hours. Stay safe, continue to practice preventative measures and follow government guidelines.” – Director of SZV, Glen A. Carty.
On the SZV COVID-19 web page (https://www.szv.sx/info/covid-19/), customers can contact SZV, find information on adjusted procedures such as doctor control, medical insurance status, first time applications for medical insurance, prescription authorizations, declarations and payments of premiums by employers, AOV pension and more. The web page will be updated on a regular basis, continue to check for the latest updates.
While SZV’s offices may be closed for visitors and customers, operations continue in the background offering online, drop-off box and phone services Monday – Friday 7:30am – 2:00pm daily. When original documents are required for a service, customers can submit these in the designated Drop-Off boxes at the SZV offices. These are checked on a daily basis and confirmations are e-mailed or called in by SZV staff to the customers.
SZV would like to thank its dedicated staff and stakeholders such as health care service providers, banks and government departments, which have made it possible to fast track the implementation of many online procedures. SZV would also like to thank its customers for making good use of the online and phone services. Updates on adjusted procedures will continue to be communicated via the website of SZV www.szv.sx, SZV Facebook page and press release to local media.