Simpson Bay — Customer Service Mobile Academy (CSMA) the founder of The First Annual St. Maarten Customer Service Week kicks off the event, on Monday, November 27, 2017 at the Holland House. CSMA is an affiliate company of Training Professionals International Firm, (TPI). The Holland House illustrated their commitment to the week by ensuring that all staff attend a full day training on opening day, that will introduce them to international hospitality practices and foster a renewed Service Excellence Culture within the Holland House.
The week will offer, professionals from diverse organizations an opportunity to earn accredited certificates in over 20 courses. The courses offered are: Go Above & Beyond, Future Succession Leaders, Supervisory Leadership, Attitudes for Service, Manage Customer Expectations, Overcome Obstacles, Managing Emotions Under Pressure and much more. Participants will receive instruction by certified leaders in various industries that will expose them to best practices, accredited curriculum and current trends in both the business and hospitality sectors.
Dr. Gittens, President and CEO of both TPI & CSMA stated: We have proven our commitment to the people of the Caribbean by raising the bar on how organizations should provide trainings and advocating that they must be “accredited.” We have made a stand that if trainings are “NOT” accredited, our people must not enroll. We have stressed the same sentiments to the business community. Do not hire companies or person(s) that are unable to validate their personal certifications as valid instructors or that their courses are globally accredited. Pursuing these options is a waste of time, money and the entities or person(s) have no credibility in the training field. We remain determined to enrich the Caribbean to become more competitive in the ever-changing Hospitality, Business and Service industry, placing St. Maarten as a priority.
Courses open to the public start on Tuesday, November 28, 2017. Walk-ins welcome. Please visit AcademyCSMA.com for pricing or call 526.2052.