Pond Island:— Mobile voice and data provider, TelCell, says it is looking into a mobile data issue at the weekend that left mobile data subscribers unable to get onto the internet.
The issue involves subscribers who purchased one-day data activation Saturday but found themselves unable to make use of their data purchase because of a malfunctioning internet link.
Customers complained that by the time the problem was fixed, their data purchase had expired.
TelCell says it is aware of the problem and is in the process of ensuring that ALL affected subscribers are refunded for their purchased data for that day.
“We sincerely apologize to subscribers who were unable to make use of their data activation last Saturday and will rectify the situation soon.,” said TelCell is a statement Monday afternoon.
Source: St. Martin News Network http://www.smn-news.com/st-maarten-st-martin-news/28579-telcell-looking-into-mobile-data-issue-affecting-customers-saturday.html