TelEm Group taking major steps to improve quality of service for customers.

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Pond Island:— TelEm Group this week put into service new hardware and software that will greatly enhance the quality of service it provides to fixed and mobile voice and data customers.

Personnel in the company’s Network Operations Center (NOC) can now monitor, in real time, various network elements throughout the company and the island, via a giant video wall that is able to display many troubleshooting and monitoring features.

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Until now, the video wall has been a missing component of the five-year-old NOC center, where technicians and engineers constantly monitor TelEm Group’s several telecommunication networks and respond to any alarms that are raised on the networks.

“We have been able to monitor the networks from desktops computers individually until now, but with our video wall installed, several of us can collaborate on one screen to identify a problem, trace its source and dispatch the correct persons to rectify any problems,” said Manager, Network Operations, Mr. Julien Lake.

He said customers can expect quicker response to network issues that can arise at any given time. He expects this to result in an overall improvement of the quality of service his department can provide for customers once his technical team begins utilizing the new hardware and software tools.

The video wall presently consists of six 55” high-definition monitors interlaced to form one major viewing surface area.

“We can see full geographic representations of our cell sites, various connection and distribution points and other important sites all identified with green “Go” lights,” said Mr. Lake.

He said in the event of a problem the green light(s) will turn to red indicating that attention is required in that area.

Source: St. Martin News Network http://www.smn-news.com/st-maarten-st-martin-news/28617-telem-group-taking-major-steps-to-improve-quality-of-service-for-customers.html

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