SINT MAARTEN (PHILIPSBURG) – Customer Service Mobile Academy, (CSMA) the affiliate company of Training Professionals International Firm, (TPI) will be facilitating the “Customer Service Academy of Excellence Program,” for the Tax Administration – Receiver’s Office government employees. The courses will be held at the St. Maarten Government Building on October 31, November 1 and November 22, 2019.

The courses facilitated under the, “Customer Service Academy of Excellence Program” will be a consortium of trainings that are directly related to: “Raising Customer Service standards, improving attitudes for service, Enhancing Customer Engagement, emphasis will be placed on the importance and significance of Friendly Greetings, Welcomes, and polite, attentive service.”

Dr. Natasha J. Gittens, President & CEO of CSMA & TPI has been a committed advocate for promoting the idea throughout the Caribbean, on both the severity and importance of raising service standards to protect Tourism at large and providing customers with unforgettable, memorable experiences. Her plight is to comprehensively enhance service standards for tourists while simultaneously raising awareness on improving customer service provided to our valued local communities.        

She stated:” I recognize and applaud the committed efforts of the Minister of Finance, Honorable Perry Geerlings and Minerva Gumbs, Head of the Receiver’s Office for their commitment to their employees and employees and educating them on the key elements of service standards excellence. I am hopeful that “all” organizations and businesses regardless of sector affiliations, including the St. Maarten Government’s other departments and Ministries, will determine that enforced service standards are imperative to both meet and exceed customer expectations.  

CSMA has conducted research that recognizes that sporadic, inconsistent annual injections of trainings of any kind, are short lived among staff in any sector.  

Their goal is to establish long term relationships, that incorporates scheduled follow up assessments, refresher courses monthly or quarterly, to accurately measure and gain a pulse on the training effectiveness.

Source: Souliga Newsday’s-office-raising-customer-service-standard-with-csma&Itemid=451